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Glossary
About Me
Administrative Cancellation
Announcement Boards
Answer Center
Bid Cancellation
Bid Increment
Bid Retraction
Bidder Search
Block Bidders/Buyers
Buy It Now (BIN)
Category Listings
Changed User ID Icon
Completed Listings (Search)
Discussion Boards
Dispute Console
Dutch Auction (Multiple Item Auction)
eBay Shop
eBay Stores
eBay Toolbar
Feedback
Feedback Score
Feedback Star
Final Value Fee
Fixed Price Format
Insertion Fee
Member Profile
Me eBay
New Listing Icon
New Member/User Icon
Paypal
PayPal Buyer Protection
Picture Icon
PowerSeller
Pre-Approve Bidders/Buyers
Private Auction Listing
Proxy Bidding
Registered Member/User
Relisting
Reserve Price
Second Chance Offer
Secure Server
Security and Resolution Center
Sell Similar Item
Seller's Return Policy
Seller Search
Selling Manager
Selling Manager Pro
Shill Bidding
Sniping
Starting Price
Title Search
Turbo Lister
Unpaid Item Process
User Agreement
User ID
Want It Now
About Me - A page you can create on eBay that tells other
members about you and your eBay business. You'll see the icon next to
the User ID of anyone who has an About Me page. Click on the icon to
view that person's page.
Administrative Cancellation - The cancellation of a bid by
eBay due to administrative circumstances, such as when a bidder becomes
unregistered.
Announcement Boards
- Special pages where eBay posts current news and information.
You'll find announcements about new features and promotions, policy
changes, special event information, and notices about system issues.
Answer Center -
Special pages where you can ask questions and get help about using eBay
from other members of the eBay Community.
Bid Cancellation
- The cancellation of a bid by a seller during an auction-style listing.
In general, you should not cancel bids in your listings. However, you
might experience a situation in which you decide it is necessary. For
example, you might cancel a bid if you are unable to verify the identity
of the bidder, even after you try all reasonable means of contact. Once
a bid is cancelled, it cannot be reinstated by the seller. However, the
bidder may bid again. You can use the Block Bidders/Buyers feature if
you want to prevent a particular user from bidding again on your
listings.
Bid Increment -
The amount by which a bid must be raised in order for it to be accepted
in an auction-style listing. For example, if the current bid for an item
is £5.00, and the bid increment is £0.50, the next bid must be at least
£5.50. The bid increment is automatically determined based on the
current high bid.
Bid Retraction
- The cancellation of a bid by a buyer during an auction-style listing.
In general, you cannot retract a bid you've placed during an
auction-style listing, so please bid carefully. A retraction may be
allowed under special circumstances. For example, if you accidentally
enter the wrong bid amount (entering £99.50 rather than £9.95), you may
retract it and enter the right bid amount as long as you do so
immediately.
Bidder Search -
A search for all the items that a member of eBay has placed bids on. You
can use this feature to see what another member has bid on during the
last 30 days. All you need is the member's User ID.
You can also use this feature to see what items you've bid on during the
last 30 days. The same information appears on your My eBay page.
Block Bidders/Buyers - A feature that lets
you create a list of specific eBay members who are not allowed to bid on
or buy items you list for sale. A person on the list will be blocked
from participating in all of your items until you take them off the
list. You may want to do this if you've had a negative experience with a
buyer in the past.
Buy It Now (BIN) - A listing feature that
lets a buyer purchase an item immediately for a price the seller has
set. Items with this feature will display the icon and the Buy It Now
price in their listings. As a seller, you can use the Buy It Now feature
in Online Auction, Fixed Price, and Store Inventory formats.
Category Listings - The set of categories
by which items are organized on eBay, such as Antiques, Books,
Computers, Sporting Goods, etc.
eBay's categories are like the aisles and shelves of a vast store. You
can browse the categories and look at lists of items until you find
something you're interested in. This is an alternative to doing a
keyword search, where you enter words and get a list of items that
contain those words.
As a seller, you can choose which category best fits your item to ensure
maximum exposure for your listing.
Changed User ID Icon - Indicates that the
member has chosen a new User ID within the past 30 days. Members change
their User IDs for various reasons. For example, a seller might update
it to reflect a new line of business. In general, however, changing User
IDs is not recommended because a User ID plays an important role in a
member's reputation. A member who has changed User IDs keeps the same
member profile. Be sure to examine it as you would with any other
trading partner.
Completed
Listings (Search) - A search for
items that have ended over the last 15 days. Why search for items that
have already completed? Since many of these listings ended with a
winning bidder or buyer, you can look at them to determine how you
should sell your item (for example, to decide what starting price you
should use in an auction-style listing).
Discussion Boards - Special pages where
members can post messages to the eBay Community about various topics.
There's a discussion board for just about any eBay topic you can think
of. You can ask questions, learn valuable tips, share your experiences,
and connect with other eBay users.
Dispute Console - The Dispute Console helps
buyers and sellers manage, track and take action on disputes related to
their transactions. Accessible through My eBay, the Dispute Console is
used for the Unpaid Item Process and the Item Not Received Process.
Dutch Auction (Multiple Item Auction) - A
listing in which a seller offers multiple identical items for sale. For
example, a seller might offer 500 pens, each at a starting price of
£0.99. Unlike a regular listing, Multiple Item Auctions can have many
winners. You can specify the number of items you're interested in and
the price you're willing pay. Winning bids are determined by their
overall value (bid price times the number of items bid on).
eBay Shop - A Web site offering officially
licensed, quality merchandise with the eBay logo. eBay Shop offers great
items for you to purchase - from apparel to office accessories to cool
collectibles.
eBay Stores - Special pages on eBay
featuring all the items offered by an individual Store seller. For
buyers, eBay Stores are a great way to find unique items you can buy
right away. For sellers, having an eBay Store helps you maximize your
business through customizable displays, categories, promotions, and
access to an additional listing format--Store Inventory format--with
lower up-front listing fees.
eBay Toolbar - A free eBay buying tool that
you can add to your Web browser. eBay Toolbar tracks items you're
bidding on or watching, alerts you when listings are about to end, and
offers simple yet powerful ways to search for items. Because eBay
Toolbar is always at the top of your browser, it's easy to search for an
item on eBay, even when you're on a non-eBay site.
Feedback - A system that eBay members use
to rate their buying or selling experience with another eBay member.
This helps keep eBay a safe place to buy and sell. After a listing is
completed, the buyer and seller can leave a rating (positive, neutral,
or negative) and a comment about each other. These become a permanent
part of a member's profile and can be viewed by the rest of the eBay
Community. To see a member's full feedback profile, click on the number
in parentheses next to their User ID. The feedback system helps you
build your reputation on eBay and helps you check the reputation of
other members of the community.
Feedback Score - A number used to measure a
member's reputation on eBay. After a listing is completed, the buyer and
seller can leave a rating (positive, neutral, or negative) for each
other. Members receive points as follows:
+1 point for a positive rating
0 points for a neutral rating
-1 point for a negative rating
The feedback score is the sum of all the ratings a member has received
from unique users. A high feedback score means that the member has
received a high number of positive ratings from other members. In most
cases, a high feedback score is a good sign, but you should also check a
member's profile to read comments from other members.
Every member of eBay has a feedback score. You'll find it in parentheses
next to their User ID. Click on the feedback score to see that member's
entire feedback profile.
Feedback Star -
Indicates that an eBay member has achieved a certain feedback score. The
star will vary according to the feedback score of the member: In most
cases, a high feedback score is a good sign, but you should also check a
member's profile to read comments from other members.
| Yellow
Star |
 |
10 to 49 |
| Blue
Star |
 |
50 to
99 |
|
Turquoise Star |
 |
100 to
499 |
| Purple
Star |
 |
500 to
999 |
| Red Star |
 |
1,000
to 4,999 |
| Green
Star |
 |
5,000
to 9,999 |
| Yellow
Shooting Star |
 |
10,000
to 24,999 |
|
Turquoise Shooting Star |
 |
25,000
to 49,999 |
| Purple
Shooting Star |
 |
50,000
to 99,999 |
| Red
Shooting Star |
 |
100,000
or higher |
Final Value Fee
- A fee eBay charges to a seller when a listing ends. This fee is based
on the "final value" of the item, which is the closing bid or sale
price. The Final Value Fee is not charged if there are no bids on your
item or the high bid did not meet the reserve price you set.
Fixed Price Format - A selling format that
lets you list an item for an unchanging, set price, with no
auction-style bidding. This is the most common alternative to using
Online Auction format, where people bid for your item.
Insertion Fee - The fee eBay charges to a
seller for listing an item. This fee varies by the type of listing and
is non-refundable.
Member Profile - A page showing all of a
member's feedback information, including ratings and comments from
others who have bought or sold with that person before. To see a
member's profile, just click on the feedback score in parentheses, next
to their User ID. If you want to see your member profile, you can also
go to your My eBay page and click on the Feedback tab.
My eBay - A central place on eBay where you
can manage all of your activities, including buying, selling, feedback,
and general account preferences. You can see what items you're currently
bidding on, check the status of your listings, read feedback you've
received, and save a list of your favourite sellers, and more!
To get there, just click the "My eBay" link at the top of any eBay page
after you've signed in.
New Listing Icon - Indicates that the item
has been listed within the last 24 hours. If you search or browse for
the same kind of items repeatedly, this icon helps you spot items you
may not have seen before.
New Member/User Icon - Indicates that the
user has been a registered member of eBay for 30 days or less. New
members join the eBay Community everyday. Knowing that a person has
recently joined can be helpful in various situations. For example, when
dealing with a new member, an experienced seller will know to be more
patient as the new member learns how eBay works.
PayPal - A fast, easy, secure payment
method offered by most eBay sellers for purchasing items. When you use
PayPal, your payment is sent from your credit card or bank account
without giving your account information directly to the seller. All you
need is the seller's email address. Your payment is sent immediately,
enabling the seller to ship your item fast.
With PayPal, your credit card or bank account information is kept
private and safe on eBay's secure servers.
PayPal Buyer Protection - A buyer
protection program that offers up to £750 of free coverage for buyers
who pay with PayPal on qualified listings. Listings are qualified if the
seller has a feedback score of 50 (98% positive) and meet other
transaction-related requirements. Items that qualify for PayPal Buyer
Protection are denoted by the PayPal Buyer Protection shield on the View
Item page.
Picture Icon - Indicates that the listing
has a picture of the item in its description. This icon appears in
browse and search result lists. Some buyers only look at items with
pictures, so including them can really help you sell your item.
PowerSeller - A seller on eBay who has
maintained a 98% positive feedback score and provided a high level of
service to their buyers.
When you see the icon next to a seller's User ID, you know you're
working with an experienced eBay seller.
Pre-Approve Bidders/Buyers - A feature that
lets you create a list of specific eBay members who are allowed to bid
on or buy an item you're listing for sale. Each pre-approved list
applies to only one item, so you can restrict bidding or buying on one
of your listings without changing the others.
Members not on the pre-approved list must email you for approval before
they can bid on or buy your item.
Private Auction Listing - A listing in
which the User IDs of bidders are not displayed to others. When a
private auction listing ends, the seller and high bidder are notified
through email. As a seller, you may want to use this option when you
believe that potential bidders for your item may not want their User IDs
disclosed to others.
Proxy Bidding - The feature of an
auction-style listing in which eBay automatically bids on your behalf,
up to the maximum amount you set.
Enter the maximum amount you're willing to spend on an item, and eBay
will continue to bid incrementally for you until either you're the high
bidder or your maximum is reached. This means you don't have to keep
coming back to bid every time someone else places a bid.
Registered Member/User - A person who has
registered with eBay by providing basic contact information. Your
contact information is kept private on eBay's secure servers. Once you
register and choose a User ID and password, you can begin bidding on and
buying items on eBay.
Relisting - Listing an item for sale again
after it did not sell the first time. If you re-list an item, and it
sells the second time, eBay automatically refunds your re-listing fee
(some restrictions apply).
Reserve Price - The lowest price at which
you're willing to sell your item in an auction-style listing. When you
list your item, you can set a secret reserve price. If the highest bid
does not meet your reserve price, then you're under no obligation to
sell the item to the bidder.
Second Chance Offer - A feature that lets
you make an offer to a non-winning bidder when either the winning bidder
has failed to pay for your item, or you have a duplicate of the item.
You can create a Second Chance Offer immediately after a listing ends
and up to 60 days after the end of the listing. eBay does not charge an
Insertion Fee, but if the bidder accepts your offer, the regular Final
Value Fee is charged.
Secure Server - A special server used for
processing credit card and other sensitive information you submit. This
server uses Secure Sockets Layer (SSL) encryption to keep your
information private and safe.
Security and Resolution Center - Security
and Resolution Center: The central location on the eBay site for members
to report problems, as well as for members to learn how to stay safe on
eBay and online.
Sell Similar Item - A feature that lets you
list a new item based on the information you've previously entered for
another item.
When you choose this option, eBay automatically transfers information
from the old listing into the new one for easy editing. You save time by
not having to enter the same information again.
Seller's Return Policy - A feature in the
Sell Your Item form that enables sellers to specify their product return
policy. This feature includes a set of pre-formatted policy from which
the seller can choose. Once the seller chooses a Return Policy, it
appears in a corresponding section of the View Item page.
Seller Search - A search for a specific
seller on eBay. This is a great way to find items from your favourite
sellers. Enter a seller's User ID, and you'll see all the items the
seller is currently listing.
Selling Manager - An advanced eBay selling
tool that lets you perform all of your listing and sales-related
activities from one location in My eBay. With Selling Manager you can
efficiently perform a variety of selling activities, such as tracking
your listings and managing post-sales activities (feedback, email,
payments, etc.). More information can be found
here
Selling Manager Pro - An eBay selling tool
that has all the features of Selling Manager, but has additional
capabilities to track inventory, list items in bulk, send feedback and
emails in bulk, and generate profit and loss reports. More information
can be found
here
Shill Bidding - The deliberate placing of
bids to artificially raise the price of an item. This practice
undermines trust in the eBay Community and is not permitted. To avoid
the appearance of involvement in this activity, family members, friends,
and individuals living together, working together, or sharing a computer
should not bid on each other's items.
Sniping - Placing a bid in the closing
minutes or seconds of an auction-style listing. Any bid placed before
the listing ends is allowed on eBay. To protect yourself from being
outbid at the last moment, enter the maximum amount you're willing to
pay for an item up front, and eBay will bid automatically for you,
making sure you're the high bidder until your maximum is reached. (This
system is sometimes called proxy bidding.)
Starting Price - The price at which you
want bidding for your item to begin in an auction-style listing. Note
that the starting price may not necessarily be the lowest price you're
willing to sell your item for. You can also set a secret reserve price
that represents your true minimum. If the high bid does not meet your
reserve price, then you're under no obligation to sell the item to the
bidder. This feature enables you to set a lower starting price to
stimulate bidding among buyers.
Title Search - A method of finding items on
eBay by entering keywords that match the title of the items. You enter
keywords that you think will appear in the title of the item you're
looking for. The Search function will return with a list of items that
match your keywords. This lets you find things you're hunting for
quickly.
Turbo Lister - An advanced eBay selling
tool that helps you create multiple eBay listings quickly and easily
offline on your computer.
Turbo Lister is a desktop-based application - you use it on your
computer to create your listings, then upload the listings to eBay.
Turbo Lister's features help you save time if you list many items. Best
of all, it's free to download and use! More information can be found
here
Unpaid Item Process - The dispute
resolution process used by sellers when they have not been paid for
their item. Sellers who are not satisfied with the resolution, can file
for a Final Value Fee credit from eBay.
User Agreement - The terms under which eBay
offers registered members access to eBay services. All registered
members must agree to these terms before they can bid on or list items,
or use any other eBay service.
User ID - The "nickname" you choose to
identify yourself to other eBay members. You choose a User ID when you
register on eBay.
As you buy and sell on eBay, your User ID may become an important part
of your reputation on eBay. You'll want other members to associate your
User ID with a reliable, positive buying or selling experience.
Want It Now - eBay's place where buyers can
tell sellers exactly what they want. Buyers post a message to Want It
Now with a description of what they'd like to buy. Sellers can review
these posts and respond to buyers with items they are selling on eBay.
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